Shipping policy

WAREHOUSE ADDRESS
Our US warehouses are located at:
- New Hampshire 223 2ND Street, Unit 10, Manchester, New Hampshire 03102
- Oregon 1414 SE 18th Avenue, Suite 700, Hillsboro, Oregon 97123
Our UK warehouses are located at :
- Address 1: Unit 5 New Lydenburg Commercial Estate, New Lydenburg Street, Charlton 
- Address 2:TT MERIDIAN LTD City/State: London
Our Japan warehouse is located at:
- 三里塚光ケ丘 1-459 (96HN) (Sanrizuka Hikarigaoka) City: 成田市 (Narita) Prefecture: 千葉県 (Chiba)

SHIPPING TIME
- Orders with Express shipping ship within 1-2 days. Standard shipping takes 3-5 days to ship from the date of purchase. Please note that this timeframe does not include weekends or public holidays.

SHIPPING METHOD & DELIVERY TIME
- We offer the following shipping options. Delivery times vary by destination:

Standard Shipping
Asia: 7-13 business days
United States: 13-17 business days
Europe: 13-20 business days
Australia: 13-15 business days
Other regions: Please contact us for estimated delivery times or view them on the checkout page

Express Shipping
Asia: 3-5 business days
United States: 7-10 business days
Europe: 7-10 business days
Australia: 7-10 business days
Other regions: Please contact us for estimated delivery times or view them on the checkout page

Note: Delivery times are calculated from the date of shipment and may vary depending on customs clearance and local courier services.

ORDER CONFIRMATION AND ORDER TRACKING
- Upon placing your order, an automated confirmation email will be sent to the address you provided. If you do not see it in your primary email folder, please check your spam folder.
- Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment's progress.

HOW TO TRACK YOUR ORDER
- Check your email for the shipping confirmation message containing your tracking number
- Visit the carrier's website (the link will be provided in the email)
- Enter your tracking number to view real-time updates on your package location and estimated delivery date
- Please note: Tracking information may take 24-48 hours to become active in the carrier's system after shipment. If you have not received your tracking number within 7 business days of placing your order, please contact us.
- For any tracking-related inquiries or if you experience issues with your tracking number, please reach out to us at contact@thefuturiststudio.com.

TAXES AND DUTIES
- Standard Shipping: No additional taxes or customs duties will be charged for orders shipped via standard shipping methods.
- Express Shipping: Orders shipped via express delivery may be subject to customs duties, taxes, or import fees depending on your country's regulations and customs policies. The application of these charges varies and cannot be guaranteed either way.

Customer Responsibility
- If taxes or duties are applied to your express shipment, these charges are the responsibility of the recipient and must be paid upon delivery or as required by your local customs authority.

CONTACT US
- For additional information regarding shipping, delivery times, taxes, or any other inquiries, please contact us at contact@thefuturiststudio.com
- We aim to respond to all inquiries within 24 hours during business days.